Frequently Asked Questions

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What do I need to wear? Come as you are. Once you get in the massage room the therapist will introduce you to the massage table and explain how to get on it. They will ask you to get completely undressed after they step out for a moment, as we prefer not to have to work around anything. You are welcome to leave undies on if you have a good reason to. It is standard massage practice to leave you covered at all times with a sheet and a large bath towel, with one area at a time skillfully uncovered to be worked on, and re-covered securely when that area is finished. You will be comfortable and modest, I will check in with you to make sure you are comfortable.

Do I get to lie face-down during a pregnancy massage? Absolutely... every pregnant woman's dream come true! We are masterful in the use of special orthopedic body support cushions that are fully adjustable to accommodate your growing belly and breasts during all stages of pregnancy. Most women find them so comfortable that they beg us to let them take the cushions home! If you are carrying twins, or are obese at the start of your pregnancy, it may be more prudent and comfortable to lie you on your side after a certain point. Also, women that are petite (5'2" and under) may not fit well face-down on the cushions. But we will let you try them and decide for yourself! 


What length of appointment should I book? For "full-body massage" (where I say hello to every major muscle group), we need at least 60 minutes. 75 minutes is ideal; 90 minutes is even better, and 120 minutes is freakin' fantastic (but not recommended for massage first-timers). 
Shorter sessions of 30- or 45-min in length are great for spot treatments on 1-3 areas.


What if I really need a massage but I really can't afford it? We have contests every month on our Facebook page and the prize is often a free massage. Also, if you refer three clients who book a minimum of one 60 min appointment each, ABRACADABRA, you get a $75 gift certificate to spend in our office. There's your free massage. (And we all know that every woman knows at least three more women. Spread the word!)


What is your cancellation/rescheduling policy? Your appointment time has been reserved for you and nobody else. It is common courtesy, and in your agreement when you sign your intake form, to give no less than 24 hours notice for cancellations or rescheduling. Though we may make exceptions on a case-by-case basis, cancellations/rescheduling for any reason, within 24 hours of your appointment, are subject to a $35 cancellation fee, or 50% of the full cost of your session, whichever is greater. If I can re-book your vacancy with another client, you will not be charged at all. Cancellations/rescheduling with less than 2 hours notice are treated the same as no-shows (missed appointments with no notice), and are charged at the full session rate, unless by some miracle I can fill your vacancy last-minute with another client. If you cancel because you are in labor, we ask for a minimum of 3 hours notice. Less than 3 hours notice will be charged $35 or 50% or the full cost of your session. I know we are dealing with pregnancy- and mommy-brain; therefore we give you a bunch of reminders and confirmation requests to support you in honoring this window of time. Please double check your calendar and set adequate reminders!

What if I'm running late for my appointment? I ask all clients to ALWAYS plan on arriving 5-10 mins early for any massage session. Unlike the average doctor's office, I actually run on time! If you are late, I will get you on the massage table quickly, and you will get whatever time remains of the session you are paying for. Just communicate with me if you are going to be late, and I'll see what I can do, but please understand that I don't usually have wiggle room in my schedule. If you are so late that you have to cancel, see policy above for no-shows. (If you are early, and I end up taking you back a few minutes late, you'll still get the full time you booked and it's up to tme to make up time in my schedule.) 

What if I go into labor and have to cancel my appt? We are much more lenient in our cancellation policies for women who go into labor; just ask us when booking your appointment late in pregnancy!
What is required in order to reserve my appointment? Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment, as well as how many weeks pregnant or postpartum you are, and whether your pregnancy is low- or high-risk (and if high risk, for what reason).  

Do you take walk-ins? No. But we sometimes have same-day/last-minute appointments. Please call/text first, or book online. Appointment is required.

Do I need a note from my doctor or midwife? Not unless you have certain high-risk conditions that could be complicated by promotion of blood flow throughout your body via massage. If you have any concerns in general about pregnancy massage, feel free to ask your prenatal provider. We are totally confident working with you and will let you know after we receive your intake form if there are any further concerns.

client policies / massage intake form
take care of youfeedback 

Ph.:
972.914.9084

ptmassagedallas.com
12830 Hillcrest Rd., #D226
Dallas, TX 75230


​​ client policies / massage intake form
take care of youfeedback 

Past Tense Massage Studio
972.914.9084 • pasttensebodyspa.com
12830 Hillcrest Rd., #D226
Dallas, TX 75230

client policies / massage intake form
take care of you feedback 

Past Tense Massage Studio
972.914.9084 • pasttensebodyspa.com
12830 Hillcrest Rd., #D226, Dallas, TX 75230
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